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Guidelines to help libraries create cooperative agreements to share reference services between institutions.

Criteria list to be used to evaluate the reference skills of library staff.

Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.

Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.

The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.

Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.

Collection of links that library staff would find useful in conducting reference work.

Article critical of chat and e-mail reference services in libraries.