AnswerToolSave
Stores and organizes frequently used replies, then lets you reuse them instantly in email or on the Web. Free trial. [Windows 95/98/ME/NT 4.0/2000/XP] http://www.answertool.com/
ReplyMateSave
An Outlook 2000 add-on with which users can store standard texts and attachments and paste these into their emails when needed. [Windows 95/98/NT/2000/ME] http://www.replymate.com/
RightNow TechnologiesSave
Two e-CRM customer service products: an interactive, integrated e-service suite (Self-help, email, and chat); and a customer survey response tool. http://www.custhelp.com